Interviewed on 27 Nov 09
Mark Galea, Sales Manager
MD is an innovator in the industry. We specialise in high uptime web hosting offered at affordable prices to our home and business customers. Our services include business hosting, domains, marketing and clustered virtual dedicated solutions. Using cutting edge technology that is the envy of competitors we give our customers the luxury of focusing on their website without the fear of downtime or extended service interruptions.
Who is MD?
• Trusted domain name registrar
• A leader in High Availability web hosting solutions
• Proven SEO provider to thousands of websites.
• Prides itself on providing award winning customer service
What unique selling points do you offer?
With hosting so competitive it is essential that we offer value added services to our existing offering. MD’s focus is in providing a higher grade of hosting and support then our competitors and at a fraction of the cost. By utilising industry leading technologies and highly qualified staff we have been able to delivery a consistently high level of speed, uptime and reliability to our customers.
Describe the services you offer?
MD is an online solutions company; from domain name registration to online business marketing we provide turnkey solutions for businesses looking to get ahead in the digital marketplace.
Describe your target market?
Our product offerings have provided us with the luxury of supplying services to SOHO, SMEs and corporate clients. We provide a range of specialised services including high-availability, scalable virtual dedicated servers (‘vSlice’), search engine marketing, ecommerce, site design and domain services. Our pricing model allows us to offer a wide variety of premium services with a level of support design specifically around the customer’s requirements.
How is your company planning for the future?
We have found that continued investment in research and development is essential in improving the service to our customers. To this end we are currently undertaking a number of exciting projects to improve the usability of our hosting services.
What benefits can you offer your customers?
Over 10 years of expertise in the industry! MD is part of Australia’s largest hosting group with over 300,000 clients. All of our sister companies have access to the same enterprise grade hardware, a state-of-the-art customer panel (‘The Console’) and an in-house award winning customer service team. Across our various brands we can cater for both complex and demanding hosting designs as well as simple, out-of-the-box solutions.
How do you support your customers?
Customer service is everything at MD. We provide 24x7 support to all customers via phone and email. Dedicated and corporate customers get direct access to senior system administrators. Our development team are always looking for new ways to streamline and add value to the customer experience.
