Prevailing business logic tells us that in corporations of many people only a few are responsible for most of its productivity. So, when we wondered what would set us apart from other hosting companies we decided to keep the few.
That's why we like to think of ourselves as different. We don't see that we have staff; we have a group of brilliant and accomplished people.
It was this decision that ensured that Anchor people responsible for developing and maintaining our technical infrastructure would be the same people that dealt with our customers. Call Anchor and the person listening will have had a role in implementing one of our custom designed mission critical hosting applications.
If you are having a problem you will neither hear instructions on what numbers to press nor a music loop. You will however be communicating with a person. Probably you will hear nothing for a while. Anchor people think before giving considered advice. Rarely will you be advised to reboot...
With this kind of support chances are you'll be satisfied after one call. It is what Anchor strives for, to get it right the first time. Yet in the real world there are tough ones. When the phone calls and emails are flying thick and fast you will not find yourself needing to remind Anchor what the issues were and who said what. Continuity is built into our service processes.
It is the kind of support your company should have. In fact, it is the kind of support that our clients have come to rely on.
