Interviewed on 18 Mar 10
Representative, Macquarie Telecom
Australia's Most Trusted and Accredited Business Hosting Company
- Number One for Mission Critical Application Hosting
Macquarie Hosting offers a range of Business Hosting Solutions including Dedicated Servers, Managed Dedicated Hosting, Managed Virtual Hosting, Managed Co-location solutions and Application Hosting.
Macquarie Hosting is the Australian leader in server hosting of mission critical applications.
We achieve this with Australia's most highly certified people, processes and infrastructure.
Macquarie Hosting is the first and only dedicated hosting provider in Australia to achieve a Report of Compliance to PCI DSS and operates the most highly certified data centre in Australia.
The PCI certification ensures that Macquarie Hosting complies with the specified control measures required by PCI DSS with regard to the infrastructure, policies and procedures used to provide a secure hosting environment that supports the unique individual environments of Macquarie Hosting customers.
PCI certification covers twelve requirements over six major principles specified for compliance, and is validated by a PCI DSS security assessor annually. The 6 major principles are:
Build and Maintain a Secure Network
Protect Cardholder Data
Maintain a Vulnerability Management Program
Implement Strong Access Control Measures
Regularly Monitor and Test Networks
Maintain an Information Security Policy
What unique selling points do you offer?
Australia's most highly certified data center, people and processes.
You can enjoy peace of mind knowing our data centre has unparalleled security accreditations. We back our mission critical application hosting solutions with service level guarantees, performance rebates and third-party accreditations.
PCI DSS Certification
SAI Global - ISO 27001:2005
Microsoft Gold Certified Partner
VMware Authorised Hosting Provider
RedHat Enterprise Hosting Partner
DSD Gateway Certification
Describe the services you offer?
Dedicated Servers & Dedicated Hosting
Managed Server Hosting
Application Hosting
Windows Hosting
Linux Hosting
Server Virtualisation & Server Consolidation
Managed Virtual Hosting
Software as a Service (SaaS)
IT Outsourcing
Disaster Recovery
Email Hosting - Exchange 2007
PCI Compliance and Ecommerce Hosting
Managed Storage
Managed Security
Describe your target market?
Number One for Mission Critical Application Hosting in Australia
We serve a broad range of customers who's businesses rely on mission critical applications and websites that drive business revenue or brand image.
These include:-
Small and Large B2B and B2C e-commerce sites
e-Learning Businesses
Digital Media Businesses
Television Broadcasters
Travel Sites
Search Portals
Payment Gateways
Government Departments
Banks
How is your company planning for the future?
Macquarie Hosting, a division of Macquarie Telecom recently announced that it has completed the upgrade of its entire data center network core. The network core upgrade will increase scalability across the business and improve Macquarie Hosting’s capacity to manage the faster network speeds Australia’s new NBN will deliver.
The network core upgrade is part of Macquarie Hosting’s overall investment of more than $55 million in its Sydney data center.
What benefits can you offer your customers?
Key Hosting Account Model - High Touch Named Account Team
Personal Accountable Service 24/7 with onsite Engineers and NOC
Rebate backed Service Level Guarantee
Financially secure ASX publicly listed company
Secure and Certified:-
SAI Global - ISO 27001:2005
Microsoft Gold Certified Partner
VMware Authorised Hosting Provider
RedHat Enterprise Hosting Partner
DSD Gateway Certification
How do you support your customers?
Macquarie Telecom: Judged best customer care in the world. At Macquarie Telecom, we define Personal Accountable Service (PAS) as:
“Our attitude and commitment to delivering a superior experience for our customers through Ownership, Proactivity, Communication and Responsiveness”
It means that as a customer of Macquarie Telecom, you'll have a dedicated account manager and not a 'call centre hotline'. It means we know your name and we strive to know your business.
